VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their Phone Numbers, allowing them to have service similar to traditional 911.
When an emergency (911) call is placed over our VoIP network, the physical address you will enter at the time of e911 registration for a specific Phone Number will be passed along to your local PSAP providing the dispatcher with the exact location help is required.
In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound caller ID value to the specific Phone Number you are purchasing e911 service for and provide your full address information in the form above.
e911: Enhanced 911 Emergency Call Service
PSAP: Public Safety Answering Point