Calling Queues

Please log in to view this page.

Queues consist of:

  • Incoming calls being placed in the queue
  • Users that answer the queue by logging in as agents dynamically
  • A strategy for how to handle the queue and divide calls between users
  • Music played while waiting in the queue
  • Announcements for agents and callers

Callers can reach a queue you have configured via a Phone Number endpoint, Phone Number Failover or IVR (Digital Receptionist).

Logging in and Logging out of Queues Dynamically

  • Login: Dial *11, at the prompt, dial queue ID
  • Logout: Dial *12, at the prompt, dial queue ID