Queues consist of:
- Incoming calls being placed in the queue
- Users that answer the queue by logging in as agents dynamically
- A strategy for how to handle the queue and divide calls between users
- Music played while waiting in the queue
- Announcements for agents and callers
Callers can reach a queue you have configured via a Phone Number endpoint, Phone Number Failover or IVR (Digital Receptionist).
Logging in and Logging out of Queues Dynamically
- Login: Dial *11, at the prompt, dial queue ID
- Logout: Dial *12, at the prompt, dial queue ID